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FAQ
When will my reward be shipped?
Rewards typically ship within 2-3 business days of redemption. You’ll receive a shipping confirmation email when your item is on its way.
Do I have to pay for shipping?
Shipping costs vary depending on the reward and your location. Any shipping charges will be deducted from your points balance before redemption.
Do I have to pay for shipping?
Shipping costs vary depending on the reward and your location. Any shipping charges will be deducted from your points balance before redemption.
Can I return a redeemed item?
Items redeemed with points are considered final and cannot be returned.
What if the item I received is damaged or defective?
If you receive a damaged or defective item, please contact our customer support team: info@mywirelessgroup.com.
How can I contact customer support?
You can contact our customer support team by email at info@mywirelessgroup.com.
If I never received my package, what should I do?
We understand that packages can sometimes go missing. Please contact our customer support team at info@mywirelessgroup.com and they will be happy to assist you with investigating the issue.